One developer, direct answers. Here's how to reach the right channel, and what to expect.
Post in the plugin's support forum on WordPress.org. Public, searchable, and the fastest way to help other users too.
Go to forums ↗Pro customers get direct email support from the developer — no ticket queue, no bots.
simon@urech.devFound a bug or want to contribute? All plugins are open source — file an issue on GitHub.
Go to GitHub ↗Pulacha Labs is one indie developer, not a support team. Replies typically land within 1–2 business days — there's no formal SLA, but every message gets a real answer from the person who wrote the code.
No. Free plugins work fully without any account or license key.
Pro licenses are sold and managed through Freemius. You'll get a license key by email after checkout, tied to your site count and plan.
Refunds on Pro purchases are handled through Freemius within their standard refund window — reach out and we'll sort it out.
Actively. Bug fixes and WordPress/WooCommerce compatibility updates ship as needed; feature updates follow a public changelog on GitHub.
Free versions: unlimited sites. Pro licenses are scoped per the site count you purchase, same as most WordPress plugins.